Contact Us
Effective date: June 1, 2026 Version: 1.0
If you need customer support, want to submit a privacy request, or need to send a legal notice, please use the contacts below.
| Matter | Contact | Expected response time |
|---|---|---|
| Customer support | [email protected] | Within 3 business days |
| Privacy inquiries and data subject requests | [email protected] | Within 30 days |
| Legal notices | [email protected] | Acknowledged within 3 business days; handled according to notice type |
| Business inquiries | [email protected] | Within 3 business days |
| Operator mailing address | iroo world, [email protected] | Within 30 days |
| EU representative (if applicable) | Not applicable | Within 30 days |
| Data Protection Officer (if applicable) | [email protected] | Within 30 days |
In-app Help Center: "Me -> Help & Feedback", including quick access to FAQ, the Privacy Policy, and the Terms of Service.
Privacy requests may also be submitted in the app through "Settings -> Privacy -> Submit Data Request".